Data Protection

Jitawin app Privacy Policy — Your Information Is Safe With Us

Jitawin app places the highest priority on protecting the personal information of users in Bangladesh. In this privacy policy, we clearly explain how your information is collected, used, stored, and kept secure. Please read this policy carefully before using the platform.

Last Updated: January 2025

What types of information do we collect and why?

Registration & Account Information

Your name, mobile number, email address, and date of birth are collected when you create an account. This information is necessary to verify your identity and secure your account. It is also used for age verification, as the platform is for adults only. Registration information is never sold to third parties for marketing purposes. Your information is stored in fully encrypted form.

Transaction & Payment Information

Required financial information is collected when transacting via bKash, Nagad, or other payment methods. This information is used solely to complete transactions and prevent fraud. Full payment card numbers or bank PINs are never stored. Records of each transaction are kept on secure servers and audited regularly. Maintaining the confidentiality of financial information is one of our primary responsibilities.

Device & Usage Information

The IP address, browser type, operating system, and app usage patterns of the device you use to access the platform are automatically recorded. This information is used to improve platform performance and detect security threats. Additional security verification is active when logging in from a mobile device. This information is analyzed separately without being linked to the user's personal identity. Collecting this type of information is essential for maintaining cybersecurity.

Support & Contact Information

When you contact customer support, your messages, complaints, and request details are recorded. This information is used to ensure your issues are resolved quickly and effectively. Support records are retained for up to 2 years and then deleted. This information is not shared with any third party, except where required by law. Every interaction you have with us is treated as confidential.

Data Retention, Sharing & Your Rights

Information for active accounts is retained for the duration of the account. After an account is closed, some information may be kept for up to 5 years to meet legal and regulatory requirements. After this period, all personal information is securely deleted. Financial transaction records are retained in accordance with applicable laws in Bangladesh. You may request deletion of your data at any time and we will honor that request within applicable limits.

jitawin app never sells user personal information or provides it to third parties for marketing purposes. Limited information is shared only with authorized payment service providers for payment processing, which is essential to complete transactions. We are obligated to provide information in response to lawful requests from law enforcement agencies and court orders. In such cases, we always provide only the minimum information necessary. All of our partner organizations are contractually bound to uphold the same standard of privacy policy.

You have the right to view, correct, and request deletion of all information held about you. You may request a full copy of your data from the support team at any time. You have the option to opt out of marketing communications at any time. You can directly update much of your information from your account settings. If you have any complaints regarding your data, contact our support team and we will endeavor to respond within 7 business days.

All sensitive data is protected using SSL encryption and modern encryption protocols. Server access is strictly controlled, and only authorized personnel can access user information. Regular security audits and penetration testing are conducted to identify any vulnerabilities in advance. An automated alert system is triggered whenever any unusual activity is detected in the system. Data backups are taken regularly and stored in a separate, secure environment.

jitawin app uses essential cookies to keep the platform running smoothly, saving your login session and preferences. Analytical cookies are used to understand the user experience, but do not include any personally identifiable information. Third-party advertising trackers are not used on our platform. Cookies can be disabled from your browser settings, though some features may not work as a result. Users will be notified in advance of any changes to the cookie policy.

If any significant changes are made to the privacy policy, a notification will be sent to your registered mobile number or email. Users will be informed at least 7 days before the updated policy takes effect. You can check the latest version by looking at the "Last Updated" date at the top of this page. Continued use of the platform after changes are made will be considered acceptance of the new policy. The option to close your account is always available if you object to any changes.

Your Information Is Secure — Get Started Now

If you have more questions about our privacy policy, visit the FAQ page or contact support directly. Your information is in completely safe hands with jitawin app.

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